Warranty and Returns
The UEC online store strives to provide high-quality products and a convenient shopping experience for every customer. We are committed to providing a high standard of service, technical support, and assistance with warranty claims, exchanges, and returns.
1. Product Warranty
Products offered on https://uec-ua.com are covered by warranty obligations in accordance with Ukrainian law and the manufacturer’s terms.
The warranty period is specified on the relevant product page, in the warranty documents, or in the manufacturer’s technical documentation.
Warranty service includes reviewing claims concerning product defects that were not caused by the customer.
Technical support is available for questions about product operation, specifications, installation, and technical documentation.
To submit a warranty claim, the customer must provide order details, the product name, a receipt or other proof of purchase, a description of the defect, and, if possible, photos or videos showing the issue.
Warranty service does not cover defects resulting from improper use, incorrect installation, mechanical damage, external factors, or unauthorized modifications to the product, where these circumstances are established and constitute lawful grounds for denying warranty service.
If a warranty claim is confirmed, repair, replacement, or a refund will be handled in accordance with Ukrainian law.
2. Exchange and Return of Products of Satisfactory Quality
The customer has the right to request an exchange or return of a product of satisfactory quality within 14 days of receipt, excluding the day of receipt, unless the seller has established a longer period.
A product of satisfactory quality may be returned or exchanged provided that:
- the product has not been used and retains its original saleable condition;
- its consumer properties, completeness, seals, and labels, where applicable, have been preserved;
- a receipt or other acceptable proof of purchase is available;
- the product does not fall into a category that is excluded from exchange or return under Ukrainian law.
If a product does not meet your needs in terms of specifications, dimensions, or other parameters, we recommend contacting our managers in advance to arrange an exchange or return.
3. Return of Defective Products
If a manufacturing defect or another defect for which the seller is responsible is discovered after receipt, the customer has the right to submit a warranty claim for review.
Depending on the nature of the defect and the requirements of Ukrainian law, the customer may be entitled to:
- free repair of the product;
- replacement with an equivalent product;
- a refund.
To have your claim reviewed, inform our manager of the order number, product name, and description of the issue, and provide proof of purchase. If possible, attach photos or videos of the defect.
After receiving your request, we will explain the next steps and the procedure for sending the product for inspection, repair, replacement, or a refund.
4. How to Request a Return or Exchange
To request a return or exchange, follow these steps:
Contact us. Email support@uec-ua.com or call +38 (050) 329 09 82 or +38 (050) 291 32 11.
Provide your purchase details. State your order number, the product name, and the reason for your request.
Agree on the return procedure. Our manager will provide the shipping address, instructions for sending the product, and a list of required documents.
Send the product. Pack the product securely to prevent damage during transport, and include the agreed documents and accessories.
Wait for your claim to be reviewed. Once we receive the product, we will process your request and inform you of the outcome and next steps.
Do not send a product back without first agreeing on the return procedure with our manager.
5. Refunds
Refunds are issued after the grounds for a refund have been confirmed and the necessary procedures have been completed in accordance with Ukrainian law.
Refunds are made using a method corresponding to the original payment method, unless otherwise agreed with the customer and permitted by law.
The refund timeframe is determined in accordance with Ukrainian law and the circumstances of the individual request.
Shipping costs associated with returns or exchanges are determined in accordance with Ukrainian law and the grounds for the return.
6. Damage During Delivery
When receiving your order, we recommend checking the packaging for integrity and inspecting the product’s completeness and external condition.
If you notice damage to the packaging, signs of impact, or other indications of damage during transport, take photos if possible and notify both the carrier and our manager.
We will help establish the circumstances and agree on the next steps in accordance with Ukrainian law.
7. Contact Information
If you have any questions about warranties, returns, exchanges, or product specifications, please contact us:
Company: UEC
Phone: +38 (050) 329 09 82; +38 (050) 291 32 11
Email: support@uec-ua.com
Address: 67 Beresteiskyi Avenue, BRIGHT Business Center, Kyiv, 03062, Ukraine
Business hours: Monday–Friday, 09:00–17:30.
We value our customers’ trust and strive to provide quality service at every stage of our cooperation.
Customer rights and the procedure for handling claims are governed by applicable Ukrainian consumer protection law.
